Shipping Policy

ByAiOp

Cancellation of Orders Prior to Shipment

You have the option to cancel your order and request a full refund for the Product at any time before it is shipped.

Order Cancellation Request Procedure: To cancel your order before the Product is shipped, please contact the AIOPTIX(XFLIP.AI) support team at support@xflip.ai. Upon receipt of your cancellation request, we will assess your eligibility for a refund and inform you accordingly. If deemed eligible, we will initiate a refund through your original payment method within ten (10) business days of confirming your eligibility. Please note that you may be required to provide additional information to facilitate the processing of your request during this period.

Returns & Refund/Exchange Request After Product Has Shipped (Applicable to US/Canada)

  1. Returns Within 30 Days of Shipping Date: If you are not entirely satisfied with the Product, you have the option to request a refund by returning the Product within thirty (30) days from the original shipping date to you. Please be aware that a return can be requested only if the Product is in “like new” condition and in its original packaging.

2.Return Request Procedure: To initiate a Product return, please contact the AIOPTIX(XFLIP.AI) support team at support@xflip.ai to request a return merchandise authorization (RMA), which will include detailed shipping instructions. All returns must be sent back in the original packaging, along with all original accessories and packaging materials. In order to obtain the RMA, you will be required to provide proof of purchase and any other pertinent information necessary for processing your return request. Once we have confirmed that your Product falls within the scope of our Policy, we will furnish you with the RMA and shipping instructions, and we will cover the shipping costs within the U.S.

AIOPTIX(XFLIP.AI) is not liable for packages that are lost during transit if they do not have the required RMA and/or proof of tracking.

  1. Refunds or Replacements: Upon receiving your returned item, we will conduct an inspection to verify its eligibility for return. If the item is deemed eligible, we will notify you via email regarding the approval of a replacement item or a refund credited to the original payment method, based on your request. Replacement items or refunds will be processed within ten (10) business days from the date of receiving the returned item.
  2. Returns for Broken, Defective, or Missing Products: In the rare event that a Product you received is broken, defective, or missing upon delivery, you may request a return for a refund or exchange. However, if it is determined that the damages were caused by you (including improper use, neglect, or accidents), we reserve the right, at our sole discretion, to decline a replacement or refund, or to reduce the refund amount proportionate to the decrease in value of the Product due to the damages caused by you.
  3. Exclusions for Ordinary Wear and Tear or Damages Caused by Improper Use or Accidents: This Policy does not cover damages resulting from ordinary wear and tear, improper use, neglect, or accidents, except as outlined in AIOPTIX(XFLIP.AI)’s Limited Hardware Warranty terms. If you return an item that is damaged, shows signs of abuse, or is not in “like-new” condition, we reserve the right, at our sole discretion, to decline a replacement or refund, or to reduce the refund amount proportionate to the decrease in value of the Product due to the damages caused by you.

Returns & Refund/Exchange Request After Product Has Shipped (Applicable to EU/UK): 30-Day Refund for Unopened and Unused Goods; Right of Withdrawal

The following is AIOPTIX(XFLIP.AI)’s policy regarding the return of a Product after it has shipped. (See below for Products covered by our limited warranty.)

1.We offer a 30-day refund policy for an unopened and unused Product.
2.For EU/UK customers only, you need to exercise the extra “Right of Withdrawal” within 14 days of the delivery to you of the Product by sending an email to support@xflip.ai with the information set forth below in the separate section regarding Right of Withdrawal. You will then have 14 days from the date you notified AIOPTIX(XFLIP.AI) as indicated below of your exercise of the Right of Withdrawal to return the Product. If you attempt to notify AIOPTIX(XFLIP.AI) of your exercise of the Right of Withdrawal after the initial 14-day withdrawal period, you will not be able to request a refund for any original delivery costs incurred by you and you will also be responsible to pay the direct cost of returning the Product to us at a designated address. For more detail, see section Right of Withdrawal.
3.For all customers (including EU/UK customers who have not exercised their Right of Withdrawal as discussed above and below), there is a 30-day refund period for any Product commencing from the delivery date if the Product returned to us is unused and in like-new condition. You must request your 30-day refund of the Product by sending an email to support@xflip.ai. Shipping costs of the Product are not eligible for refund, and you will also be responsible to pay the direct cost of returning the Product to us at a designated address. However, this 30-day refund policy does not apply to Products that reflect wear and tear or to any Product damaged or malfunctioning due to improper use. Depending on the condition of your returned Product, the amount of your refund may be reduced in proportion to the diminished value.

Returns & Refund/Exchange Request After Product Has Shipped (Applicable to Other Territories)

This Policy applies exclusively to Products purchased within the United States/Canada and EU/UK. If you are located outside of these territories and wish to initiate a return, kindly reach out to the AIOPTIX(XFLIP.AI) support team at support@xflip.ai for further assistance.

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