Privacy Policy

ByAiOp

Introduction

At AIOPTIX, we prioritize user privacy and the safeguarding of personal information. When utilizing our products and services, such as Google or XFLIP Cloud Services and ChatGPT, we may collect and utilize your pertinent information. We aim to elucidate the methods by which we gather, utilize, store, share, and transfer this information, as well as how we grant you access, updates, deletion, and protection of this data through the “XFLIP Data Security and Privacy Policy” (referred to as “this Privacy Policy”). We kindly request that you thoroughly review and confirm your full comprehension of the contents of this policy before engaging with our products and services. Should you have any inquiries during your review, please reach out to our customer service for assistance. If you do not agree with any terms outlined in this agreement, we kindly ask that you refrain from submitting any information.

Prior to utilizing our products and services, we kindly request that you carefully read and comprehend this policy. Please ensure that you fully understand and agree to its terms before proceeding with the use of our offerings. We will provide simplified explanations for any professional terms used in this policy to aid in your understanding.

If you have any inquiries or concerns regarding this Privacy Policy or related issues, please feel free to contact us via email at support@xflip.ai.

This policy aims to provide you with an understanding of the following:

  1. The methods by which we collect and utilize your personal information
  2. How we share, transfer, and publicly disclose your personal information
  3. The measures we take to protect and store your personal information
  4. How you can manage your personal information
  5. Our approach to handling children’s personal information
  6. The global transfer of your personal information
  7. Notifications and updates
  8. Our use of cookies and similar technologies
  9. How to get in touch with us

I. The methods by which we collect and utilize your personal information

We are dedicated to safeguarding the personal information you provide while using our APP. We adhere to laws and regulations governing the collection, use, storage, and transmission of personal information, and uphold privacy protection principles to ensure the security of your information. Personal information encompasses various details related to identified or identifiable individuals that are recorded through electronic or other means, excluding information that has undergone anonymization processing.

The personal information addressed in this privacy policy includes: basic information (such as nickname, location, email address, device identifier); network identification information (such as system account number); personal internet records (like login activities, page interactions, and duration of page visits).

Sensitive personal information refers to personal data that, if exposed or misused, could potentially violate an individual’s dignity or jeopardize their safety or property. This category includes biometric data, religious beliefs, specific identities, medical and healthcare details, financial accounts, travel history, and other information, as well as personal information of minors under the age of 14.

The sensitive personal information outlined in this privacy policy encompasses: personal location information (geolocation data).

California Notices

Users residing in California who have provided Personal Information to XFLIP have the right to request: (a) details identifying any third party to whom we may have disclosed personal information concerning you and your family for that party’s direct marketing purposes within the past year; and (b) a breakdown of the categories of personal information disclosed. To request this information, please send an email to support@xflip.ai. Such requests may be submitted once per calendar year. Please note that we reserve the right to only respond to requests sent to the specified email address in this paragraph.

We will solely collect and utilize your personal information to fulfill the operational functions of the APP for the following purposes:

(i) Circumstances in which you must authorize us to collect and use your personal information

Our services encompass essential functions that are vital for facilitating online shopping, enhancing our services, and ensuring secure transactions. In order to carry out these functions effectively, we may gather, retain, and utilize the following information about you. Failure to provide this information may hinder your ability to utilize the services we offer. These functions include:

1．Functions necessary to achieve after-sales service

(1) User registration

During the registration process, you are required to furnish us with at least the email address you plan to use. We will authenticate your identity by dispatching an email verification code to confirm the validity of your identity. Your account name will be set as your default nickname, and you have the option to modify and supplement your nickname, gender, date of birth, and details related to real name verification, all of which constitute your “account information.” Providing additional account information will enable us to offer personalized services and enhance your overall user experience. However, the absence of such supplementary information will not impede your access to basic functions.

(2) Use of the Services

To enhance your experience while using the Services, we may gather details about the device through which you access our products and/or services. This information may include the device name, model, identifier, operating system and application version, language settings, resolution, and service provider network ID (PLMN). This data enables us to present product information in the most effective manner for you. Additionally, we may utilize your personal information, as outlined earlier, to consistently enhance and optimize the aforementioned features.

(3) Purchase of services:

When you decide to purchase a service and proceed with billing, an order will be created for the service you wish to acquire. This order will include details about the purchased service, the payment amount, and the payment method. The entirety of this information constitutes your “order information,” which we will utilize to verify your identity, process the transaction, facilitate payment, review your order, and offer customer service and after-sales support. Your order information will also be used to identify any irregularities in your transaction to safeguard the security of your transaction.

(4) Payment function:

Following the placement of an order, you have the option to utilize the payment services provided by Google Play or Apple Store. The payment function itself does not gather your personal information. However, we are required to share your order number and transaction amount details with these payment institutions to validate your payment instructions and finalize the payment. In this context, “Related Party” refers to any company or organization that a party controls, is controlled by, or is under common control with, as well as the legal representative of such company or organization, both presently and in the future. “Control” denotes the ability, directly or indirectly, to influence the management of the mentioned company, whether through ownership, voting shares, contracts, or other means as determined.

(5) Delivery Service Function:

Upon placing an order and completing the online payment, XFLIP’s affiliates will handle the delivery of your order. By agreeing to this, you acknowledge that XFLIP’s affiliates will utilize your order information, as detailed above, to ensure the proper utilization of the services included in your order.

2. To provide personalized service and improve service quality

In order to enhance your service experience, improve service quality, and recommend services that are better suited to your needs, we may gather your order information, browsing history, and interests for data analysis to create a user profile. This profile will be utilized to present you with information about activities or services that align with your interests. Additionally, we may collect other pertinent information about you that is necessary for providing the Services and enhancing service quality. This may include details you provide during customer service interactions, responses to surveys, and information obtained through interactions with our affiliates and partners. We may also correlate information collected from various devices to ensure consistent service delivery across those devices. Furthermore, we may combine information from different services to offer you personalized content, recommendations, and services.

To further enrich your experience with our services, we may collect and utilize your personal information for the following additional features. While you can still access the basic functions of the app without providing this personal information, please be aware that by enabling these permissions, you are granting us authorization to collect and use this personal information to fulfill the aforementioned functions. Conversely, disabling these permissions will revoke these authorizations, leading to the cessation of collection and utilization of your personal information. Consequently, we will be unable to provide you with the functions associated with these authorizations. Disabling permissions will not impact the processing of personal information that was previously conducted based on your authorization for:

(1) Additional functions based on the camera:

You are required to grant authorization for the camera feature on your device to enable you to utilize the camera for capturing images for page uploads, such as custom avatars or other image files.

(2) Additional features based on image uploads:

Authorization is needed for XFLIP to access your photo album, allowing you to easily upload photos from your phone for tasks like changing your avatar. This permission also enables you to share images in the consultation window within XFLIP to seek assistance regarding equipment and advice.

(3) Security-enhancing transaction functions:

To enhance the security of transactions and prevent phishing site fraud, we may analyze your browsing information, order details, common software information, and device information to assess the risk associated with your account. We may also record URLs that we deem risky. Additionally, we collect device information to analyze system issues, conduct traffic statistics, and assess potential risks. If you choose to report abnormal information to us, it will be evaluated for risk ranking purposes.

(ii) Under specific circumstances, we may collect and utilize personal information without your explicit consent if it pertains to the following situations:

  1. National security and defense security.
  2. Public safety, public health, and significant public interests.
  3. Crime investigation, prosecution, trial, and execution of judgments.
  4. Protection of personal information subjects or other individuals’ life, property, and other significant legitimate rights and interests when obtaining consent is challenging.
  5. Necessity to collect or use personal information to fulfill a contract or business arrangement with the individual who has previously consented to such collection or use.
  6. Personal information disclosed to the public by the individual themselves.
  7. Personal information obtained from legitimate public disclosures, such as official news reports, government information disclosures, and other authorized channels.
  8. Essential to deliver the functions and services of the product as per your request.
  9. Required for maintaining the safe and stable operation of the provided products and/or services, including identifying and resolving product and/or service malfunctions.
  10. Other circumstances as mandated by laws and regulations.

(iii) Rules for the use of your personal information:

  1. We will utilize the personal information collected in compliance with the terms outlined in this privacy policy to fulfill the functions of our products and/or services.
  2. Upon collection of your personal information, we will treat the data confidentially using technical methods, ensuring that the processed information cannot identify the individual. Kindly acknowledge and consent that in such instances, we reserve the right to utilize the processed information. Without disclosing your personal information, we retain the right to analyze and commercially exploit the user database.
  3. Please be aware that all personal information provided while using our products and/or services will be continuously licensed to us for the duration of your usage, unless you opt to delete it. Upon account cancellation, we will cease using and delete your personal information within a reasonable timeframe.
  4. We may generate usage statistics for our products and/or services and may share these statistics with the public or third parties to illustrate overall usage trends. However, these statistics will not contain any identifiable information about you.
  5. In instances where we intend to use your personal information for purposes beyond those specified in this policy, or if information collected for a specific purpose is to be utilized for other reasons, we will seek your prior consent through an initiated checkbox.

II. How we share, transfer, and publicly disclose your personal information:

(i) Sharing:

We do not disclose your personal information to any external company, organization, or individual outside of AIOPTIX, except under the following circumstances:

(1) With your explicit prior consent or authorization.

(2) As mandated by applicable laws, regulations, legal processes, or administrative or judicial requirements.

(3) To safeguard XFLIP, its affiliates, partners, users, or public interests, property, or safety within the limits permitted by law.

(4) Sharing information solely to facilitate the core functions of our products/services or to cater to your service requirements.

(5) Resolving disputes or conflicts between you and others at your request.

(6) Adhering to the relevant agreements signed with you, including online electronic agreements and platform rules, or other legally binding documents.

(7) Utilizing information for academic research purposes.

(8) Sharing information in the public interest in accordance with laws and regulations.

  1. We may share your personal information with affiliated entities of AIOPTIX (such as subsidiaries, holding companies, affiliates, advertising agencies, etc.) for purposes outlined in this Privacy Policy. If our affiliates intend to modify the processing purposes of personal information, they will seek your authorized consent again.
  2. Your order details, account information, device specifics, and location data may be shared with third parties like partners (e.g., agencies) to ensure the seamless delivery of services to you. However, we only share personal information for lawful, legitimate, necessary, specific, and explicit purposes, and only the essential information required to provide the services. Our partners are not permitted to utilize the shared personal information for any other purposes. Types of partners include: [Further details can be added based on specific partner types]：

(1) Suppliers of goods or technical services:

We may share your personal information with third parties who assist in supporting our operations. These services may include providing infrastructure technical support, logistics and delivery services, payment processing, data management, and more. This sharing is essential for the core shopping functions of our products and services. For instance, we may share your order details with a logistics provider to facilitate delivery or share payment instructions with a payment service provider to process your transactions effectively.

(2) Third-Party Merchants:

We are required to share your order information and transaction-related details with third-party merchants to facilitate your purchases and enable them to provide post-sales services efficiently.

(3) Partners for promotional activities:

Occasionally, we may conduct promotional activities on behalf of other businesses for groups of our product and service users. We may utilize your personal information and aggregated non-personal information profiles to share with partners engaging us for promotions. However, we ensure that these partners receive only information regarding the promotion’s reach and effectiveness, without disclosing your personally identifiable details. Alternatively, we aggregate the information to prevent personal identification. For example, we may inform a partner about the number of individuals who viewed their promotion or made purchases after viewing it, providing statistical insights without revealing personal identities.

For companies, organizations, and individuals with whom we share personal information, we establish stringent confidentiality agreements. These agreements mandate that they handle personal information in accordance with our guidelines, this Privacy Policy, and any other relevant confidentiality and security protocols.

(ii) Transfer:

We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:

  1. With your explicit prior consent or authorization.
  2. As required by applicable laws and regulations, legal proceedings, or mandatory administrative or judicial requirements.
  3. In accordance with the agreements signed with you, including online electronic agreements and platform rules, or other legally binding documents.
  4. In cases of mergers, separations, dissolution, bankruptcy, or other situations necessitating the transfer of your personal information, we will notify you of the recipient’s name or name and contact information. We will ensure that the new entity holding your personal information continues to adhere to this privacy policy. If not, we will request the new entity to obtain your authorized consent again.

(iii) Public Disclosure:

We will only publicly disclose your personal information under the following circumstances, ensuring that industry-standard security measures are in place:

  1. Disclosure of your specified personal information as per your explicit agreement for disclosure.
  2. Public disclosure of your personal information may occur in compliance with the requested type and manner of disclosure when mandated by law, regulation, mandatory administrative enforcement, or judicial requirements. Upon receiving a disclosure request, we will demand the presentation of a legal document, such as a subpoena or inquiry letter. We prioritize transparency regarding the information requested, within the boundaries of the law. All requests are meticulously reviewed to ensure they are legally justified and limited to data that law enforcement is entitled to access for specific investigative purposes.

III. How we protect and store your personal information:

(i) Our technology and measures to protect your personal information:

  1. Technical measures for data security:
  • We implement industry-standard security measures, such as establishing system specifications and security technologies to prevent unauthorized access, modification, or loss of data.
  • XFLIP’s network services utilize transport layer security protocols and encryption technology to ensure the safety of user data during transmission.
  • Personal information is encrypted and stored using encryption technology, with isolation techniques for added security. Various data desensitization methods are employed for personal information usage, enhancing security.
  • Strict data access rights control and multiple identity authentication technologies are utilized to safeguard personal information from misuse.
  • Automatic code security checks, data access log analysis, and infrastructure support from Google or XFLIP Cloud are employed for personal information security audits.
  • The OpenAI platform is used in an anonymous manner to protect personal privacy.
  1. Other security measures to protect personal information:
  • Data classification and management systems, security norms, and development norms are established to regulate the storage and usage of personal information.
  • Confidentiality agreements, monitoring, and auditing mechanisms are in place to ensure comprehensive security control of data. Security and privacy training courses are conducted to enhance awareness among employees.
  • Access to personal information is restricted to employees and partners of AIOPTIX and its affiliates who require such information, with strict access control and monitoring mechanisms in place. All individuals with access to personal information are required to comply with confidentiality obligations, failure of which may result in legal consequences or suspension of the relationship with AIOPTIX.
  1. Data retention:
  • We only collect necessary personal information and retain it for as long as required to fulfill the purposes outlined in this policy, unless extended retention is mandated by law.
  • While the internet environment is not entirely secure, we strive to safeguard the information you provide. In the event of unauthorized access, disclosure, tampering, or destruction of information due to compromised safeguards, we will assume appropriate legal liability for any resulting damage to your rights and interests.
  1. Security event handling:
  • In the event of a personal information security incident, we will promptly inform you of the incident’s details, potential impacts, measures taken or planned, preventive suggestions, remedial actions, etc. Communication will be through various channels like email, letter, telephone, push notifications, or public announcements if necessary. Regulatory authorities will also be notified as per requirements.

(ii) The preservation of your personal information:

  1. Storage location:
  • All your personal information will be stored in the United States of America. If there is a need to transfer your personal information outside the United States for business activities, we will adhere to relevant national regulations. We will obtain your authorized consent separately and require the recipient to handle your personal information in accordance with the data protection agreement signed by both parties, this Privacy Policy, and applicable laws and regulations.
  1. Retention period:
  • Unless mandated otherwise by laws and regulations, we will retain your personal information until one month after the date of your account cancellation. This duration is deemed necessary to protect your consumer rights at AIOPTIX. We commit to deleting or anonymizing your personal information once it surpasses the specified retention period.
  1. Termination of services or operations:

In the event of terminating our services or operations, we will provide you with a minimum of thirty days’ notice. Following the cessation of services or operations, we will delete or anonymize your personal information to ensure compliance with privacy regulations and protect your data.

IV. How we manage your personal information:

AIOPTIX prioritizes your concerns regarding personal information and strives to protect your rights to access, correct, delete, supplement, withdraw consent, and manage your personal data effectively to ensure your privacy and security. Your rights include:

  1. Access, correction, and supplementation of personal information:
  • You have the right to access, correct, and supplement your personal information held by AIOPTIX.
  1. Deletion of personal information:
  • You can request the deletion of your personal information from our records.
  1. Change in consent scope or withdrawal of authorization:
  • You have the right to modify the scope of your authorized consent or withdraw your authorization for the use of your personal information.
  1. Account cancellation:
  • We offer a function within our products for you to request account cancellation. To protect your rights, we may need to verify your identity before processing the cancellation request. Upon account cancellation, we will cease providing products and/or services and delete your personal information unless required by law to retain it.
  1. Response to your requests:
  • If you encounter difficulties accessing, correcting, or deleting your personal information, or if you believe there has been a violation of laws or agreements regarding personal data collection and use, you can contact us using the provided contact information. We will respond to your request within 30 days after verifying your identity. While we generally do not charge for reasonable requests, excessive or repetitive requests may incur a fee. We reserve the right to refuse requests that are impractical, pose risks to others’ rights, or are legally mandated.
  1. Exceptions to responding to requests:
  • There are circumstances where we may not be able to fulfill your request due to legal obligations, public interest, national security, crime investigations, protection of rights, or commercial secrets.
  1. Obtaining a copy of personal information:
  • You have the right to request and obtain a copy of your personal information collected by us. Upon request, we will verify your identity and provide you with a copy of your personal data, subject to relevant laws, regulations, and technical feasibility.

If you need to obtain a copy of your personal information collected by AIOPTIX, you can contact us using the provided contact information in the [IX. How to contact us] section. Our team will verify your identity as necessary and provide you with a copy of your personal information. We are committed to complying with relevant laws and regulations and ensuring technical feasibility in providing you with a copy of your personal data upon request.

V. How we handle personal information of children:

  1. Protection of children’s personal information:
  • AIOPTIX places a high priority on safeguarding children’s personal information. Our products, websites, and services are primarily designed for adults, and children are not permitted to create user accounts without parental or guardian consent.
  1. Usage and disclosure of children’s information:
  • We will only utilize or disclose children’s personal information in accordance with the law, with explicit consent from a parent or guardian, or when necessary to ensure the protection of children.
  1. Definition of children:
  • While the definition of children may vary based on local laws and customs, we consider individuals under the age of 12 as children for our practices and policies.
  1. Handling of unauthorized collection of children’s information:

If we discover that personal information has been collected from a child without verifiable parental consent, we will take immediate steps to delete the relevant data promptly.

VI. How your personal information is transferred globally:

  1. Storage location:
  • Personal information collected and generated by our products using Google or XFLIP Cloud services is primarily stored in the United States of America.
  1. Global transfer of personal information:
  • As we deliver products and services through resources and servers located worldwide, your personal information may be transferred to or accessed from jurisdictions outside the country where you use the product or service.
  • These jurisdictions may have varying data protection laws. In such instances, we will ensure that your personal information receives adequate and equal protection as it would in the United States of America. This may involve entering into contracts with foreign recipients to establish rights and obligations, informing you of details such as the recipient’s name, contact information, processing purpose, method, type of information, etc., and obtaining your individual consent.
  • Additionally, we may implement security measures like data de-identification before transferring data across borders to enhance protection.

VII. Notices and amendments:

  1. Updates to Privacy Policy:
  • The Privacy Policy may be periodically updated to enhance the services provided and adapt to the evolving business of AIOPTIX. Your rights under this Privacy Policy will not be diminished without your explicit consent.
  • We will notify you of any updates by posting revised versions on the AIOPTIX website and through other appropriate means before they take effect. It is advisable to visit the AIOPTIX website regularly to stay informed about the latest Privacy Policy.
  1. Material changes notification:
  • For significant changes, we will provide more prominent notice, which may include explanations of specific alterations to the Privacy Policy through methods like email, SMS, or special notices on the website.
  • Material changes encompass, but are not limited to:

(1) Significant modifications in our service model, such as the purpose, type, or manner of processing personal information.

(2) Major changes in ownership or organizational structure due to events like business restructuring, bankruptcy, or mergers.

(3) Changes in primary recipients of shared, transferred, or publicly disclosed personal information.

(4) Substantial changes in your rights to participate in personal information processing and how they are exercised.

(5) Alterations in our contact methods and complaint channels for privacy-related inquiries.

VIII. How We Use Cookies and Similar Technologies:

When you visit the APP, we utilize “cookies,” which are small text files stored by the network server on a device’s hard drive. Additionally, we may employ cookies and similar technologies like network beacons to achieve the following objectives:

  1. Store user preferences and settings.
  2. Monitor website performance to enhance user experience.
  3. Prevent suspicious activities and fraudulent traffic, among other violations.

**IX.**How to Contact Us:

If you have any questions, comments, or suggestions regarding this Privacy Policy or your personal information, please feel free to reach out to us using the following methods. We are committed to responding to your inquiries within 15 business days:

Contact Us:

Email us at support@xflip.ai

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